IT Vendor Management

Vendors: Managing your Glass House Service Partners

More and more businesses are taking advantage of outsourcing some or all of their data center services ranging from power, ping and pipe (co-lo services) to various tiers of infrastructure services (storage, servers, network management, etc.). Although outsourcing projects are normally infrequent activities, they are very time consuming. Utilizing experienced ICS resources to define and manage your data center/infrastructure outsourcing initiative can result in substantial savings to your bottom line and provide an objective assessment as input to the decision making process. Examples of our services:

• Defining Detailed Vendor Service Requirements
• Identifying Qualified Vendors
• Requesting Vendor Proposals
• Evaluating Vendor Responses
• Financial Comparisons of Insourcing vs. Outsourcing
• Contract Development & Negotiations
  • Pricing
  • Support Terms
  • Roles and Responsibilities
  • Customized Service Level Agreements (SLAs)
• Implementing a Day-to-Day Management Process
• Vendor Selection – Decision Support Documentation for Corporate Records

If you’re already using external services to support your data center/infrastructure needs, contract renewals provide a perfect opportunity to reassess your services and to proactively address any gaps or performance issues.

• Improving Oversight/Management of your Services
• Contract Compliance, Assessment & Performance Improvement Needs
• Contract Renewal (Pricing and Terms)